Yeah, there’s a lot of areas I really wouldn’t want to have an emergency in because of their 911 centers, if I talked to callers the way some dispatchers in other areas do or was as sloppy with my work I’d probably be fired on the spot. I’d feel like I’m in pretty good hands no matter who answers the phone here, but some places are downright terrifying to deal with.

It’s not an excuse, but some of it isn’t entirely the dispatchers’ faults, basically every dispatch center in the country is always short staffed (mine included, though we’re not too bad) but some are really desperate for staffing so you run into the choice of either rushing people through training or just not having people to to answer the phone when it rings (I over waited on the line with someone for over 20 minutes waiting for the call to be answered while I transferred them to another agency because they were calling for someone in that area, that’s an extreme case of course, but.) Not really surprising that some places suck when you have a bunch of overworked, underpaid, half-trained people trying to handle emergencies.