I had a good experience with their customer service.

My Kobo bricked a few days after the warranty expired (it’s possible I broke it installing koreader improperly or something) and they replaced it no problem.

Took a few weeks but I was happy they replaced it at all.

The question is who would want one?

If you’re a big graphics nerd, who really needs the highest quality everything, you probably have a PC. If you’re an average consumer , the PS5 is fine. A PS5 Pro seems unnecessary.