We’re living in the #enshittocene, in which the forces of enshittification are turning everything from our cars to our streaming services to our dishwashers into thoroughly enshittifified piles of shit. Call it the Great Enshittening:

https://pluralistic.net/2023/11/09/lead-me-not-into-temptation/#chamberlain

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If you’d like an essay-formatted version of this thread to read or share, here’s a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2024/01/13/solidarity-forever/#tech-unions

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  • Cory Doctorow@mamot.frOP
    1·
    10 months ago

    Competition is the first constraint. When there’s competition, corporate managers fear that you will respond to enshittification by defecting to a rival, costing them money. They don’t care about your satisfaction, but they do care about your money, and competition hitches their ability to satisfy you to their ability to get paid by you.

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    • Cory Doctorow@mamot.frOP
      1·
      10 months ago

      Competition has been circling the drain for 40 years, as the “consumer welfare” theory of antitrust, hatched by Reagan’s court sorcerers at the University of Chicago School of Economics, took hold. This theory insists that monopolies are evidence of “efficiency” - if everyone shops at one store, that’s evidence that it’s the best store, not evidence that they’re cheating.

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      • Cory Doctorow@mamot.frOP
        1·
        10 months ago

        For 40 years, we’ve allowed companies to violate antitrust law by merging with major competitors, acquiring fledgling rivals, and using investor cash to sell below cost so that no one else can enter the market. This has produced the inbred industrial hulks of today, with five or fewer firms dominating everything from eyeglasses to banking, sea freight to professional wrestling:

        https://www.openmarketsinstitute.org/learn/monopoly-by-the-numbers

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        • Cory Doctorow@mamot.frOP
          1·
          10 months ago

          The endless and continuous weakening of competition has emboldened corporate enshittifiers, who operate on the logic of Lily Tomlin in her role as an AT&T spokeswoman: “We don’t care. We don’t have to. We’re the phone company”:

          https://vimeo.com/355556831

          But the drawdown of competition has also enabled regulatory capture, by converting cutthroat adversaries to kissing cousins.

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          • Cory Doctorow@mamot.frOP
            1·
            10 months ago

            These companies have convinced their regulators not to enforce privacy, consumer protection or labor laws, provided that the gross violations of these laws are accomplished via apps.

            This is where #TechExceptionalism is warranted: while the bosses that run these companies aren’t any nobler - or more wicked - than the Robber Barons of yore, they are equipped with a digital back-end for their businesses that let them change the rules of the game from moment to moment.

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              • Cory Doctorow@mamot.frOP
                1·
                10 months ago

                This is a plain violation of labor law, but the fiction that gig workers are contractors, combined with the opacity and speed of the wage discrimination back-end, lets the companies get away with it.

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                • Cory Doctorow@mamot.frOP
                  1·
                  10 months ago

                  But the monsters who hatched this scam are no worse than their forebears, nor are they any smarter. Any black-hearted coal-boss memorialized in a Tennessee Ernie Ford song would have gladly practiced algorithmic wage discrimination - but there just weren’t enough green-eyeshade accountants in the back office to change the payout from second to second.

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