• possibly a cat@lemmy.ml
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    1 year ago

    I’d like to bring back the absence of some things.

    Nothing was “mainstream” because it was all still weird, and populated by people with a sense of curiosity and adventure. I’d like the absence of ‘normal’ back.

    Corporate presence was minimal. They sometimes had their own websites, and a few had flash games and/or media sites mostly as a PR thing. But that was the extent of it. The main corporation involved was the phone company whose bill you’d have to pay. I’d like corporations to step back and to let people take over again.

    And finally, customer service and other business functions. They moved those over to the internet to save a ton of money, but the quality of services plummeted as a result - hurting employees and customers. But they save enough money that they’ll never go back, and it also allows businesses to market to a far wider customer base than they can honestly provide for. Scamming people is the new standard because it’s so easy to get away with when expectations have gotten so low.