So he wants to delete an old account due to vetting for a new job and a requirement for some reason.

I don’t use these services and after this ordeal I’m even happier.

This is has been the process so far, I don’t normally get stressed but I’m not doing well here:

He needed access to an old iCloud account and that in itself was a long process but pretty smooth.

He needed that account as Instagram was set up for that email.

So I go to Instagram for him and click forgotten password and receive and email with two links, one for signing in via the app (no thanks) and the other is a reset password link with a token. So I click that, update the password which i get a 200 for. So I go to login and it takes me to a support page saying if you’ve not got the correct email or phone then to login and update them. If you can’t login then you should use the app to update them.

I’m confused as the account has to exist to receive the links (tested by trying to reset with an email I know isn’t signed up and it says no user found) so if they can send a token and let me reset then why is it redirecting to the support page when signing in with that new password.

🤬

    • FredericChopin_@feddit.ukOP
      4·
      1 year ago

      Then you click the blue button and it takes you here

      I have now found another approach for those in Europe. I found the support page here where you select your country and then choose Privacy / Erasure under GDPR to submit a request.

        • FredericChopin_@feddit.ukOP
          8·
          1 year ago

          Well after him asking me to complete that form for him it seems even that’s a dead end when selecting the options for removing account it just says yeah no.

          It’s next to impossible to contact anybody to do anything outside of what they have created guides for.

          They surely must have a legal department so maybe sending them an email with references from GDPR they’ll at least be able to give be a tailored answer and possibly a solution.

          That’s a tomorrow problem though. The last thing I wanted after wrestling with this all at work was to come home and wrestle with Meta.

          Fuck you Zuckerberg.

  • Waker@lemmy.ml
    1·
    1 year ago

    This might sound dumb but. Did you eventually try the app?

    You mentioned they specifically say to check on the app. I’m not a fan of meta/etc myself but maybe give that a try.

    The GDPR way should also be a good idea.

    • FredericChopin_@feddit.ukOP
      1·
      1 year ago

      I just tried that now and it has the same process as my comment about. Sends you a login link to your email. Click that and then it sends you to the help page again.