Why YSK: Getting along in a new social environment is easier if you understand the role you’ve been invited into.


It has been said that “if you’re not paying for the service, you’re not the customer, you’re the product.”

It has also been said that “the customer is always right”.

Right here and now, you’re neither the customer nor the product.

You’re a person interacting with a website, alongside a lot of other people.

You’re using a service that you aren’t being charged for; but that service isn’t part of a scheme to profit off of your creativity or interests, either. Rather, you’re participating in a social activity, hosted by a group of awesome people.

You’ve probably interacted with other nonprofit Internet services in the past. Wikipedia is a standard example: it’s one of the most popular websites in the world, but it’s not operated for profit: the servers are paid-for by a US nonprofit corporation that takes donations, and almost all of the actual work is volunteer. You might have noticed that Wikipedia consistently puts out high-quality information about all sorts of things. It has community drama and disputes, but those problems don’t imperil the service itself.

The folks who run public Lemmy instances have invited us to use their stuff. They’re not business people trying to make a profit off of your activity, but they’re also not business people trying to sell you a thing. This is, so far, a volunteer effort: lots of people pulling together to make this thing happen.

Treat them well. Treat the service well. Do awesome things.

  • FartSmarter@lemmy.world
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    1 year ago

    People should also remember that it costs money for these servers to exist. So if you enjoy using it, try to support the service by donating to your instance, contributing to open source projects, spreading the gospel, etc.

    • jay@lemmy.world
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      1 year ago

      Couldn’t agree more, we need to continue to attract the kind of people who would really be able to help grow this kind of community, so if you have friends you think would like this, try talking to them.

      Drop a couple bucks into support the admins and servers - think about streaming services you pay for and use less. $5-10/month to donate to a service you are using daily is pretty cheap considering.

      • jennwiththesea@lemmy.world
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        1 year ago

        I see a lot of people willing to support the servers, but little conversation on how to support the admins. I support a living (and competitive) wage for folks, and don’t think instance admins should be doing this work for free. If you set up your own tiny instance for your family, sure, I bet you won’t be charging your family for it, but a huge instance with constant needs and a bunch of strangers is a totally different thing. Just donating toward server costs does not allow admins to pay their personal bills, while they put in hours of work to keep this place going. So, I appreciate you for including “admins” in the support needs!

      • chowder@lemmy.one
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        1 year ago

        I know a lot of people hate it but I wonder if crypto/digital donation would work. All you would need is a separate wallet setup to pay the host every month. Maybe even have a graph/chart showing how much is in the wallet vs how much the monthly bill is.

    • average650@lemmy.world
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      1 year ago

      Beehaw has a periodic financial update. It would be great if each instance had a similar kind of update so that we can understand what is needed and where to help.

  • teawrecks@sopuli.xyz
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    1 year ago

    This post missed the most important part people should know: someone is footing the bill for you to use this service. If you’re not paying, they will make their money in whatever what they choose. Potential resulting in you becoming the product. Yes, even on lemmy. So if your instance mod needs funding, kick em a few bucks, be their customer.

    • Océane@jlai.lu
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      1 year ago

      Yes, and this will foster large instances, similarly to the Mastodon project, which means a concentration of power, which means easy targets for billionaires.

      This is similar to presidential regimes: they can be useful temporarily in a “move fast, break things” motto (see France trying to be perceived as a “winner” of the Second World war after having constitutionally given the full powers to the Pétain Marshall, who then decided to collaborate with Nazis) but they’re much easier to corrupt and they make it much easier to say, privatize every public service than a parliamentary one.

      You don’t want power concentration or the billionaires will come for you.

  • AnObscureTenet@lemmy.world
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    1 year ago

    Nope. You’re the USER. A concept that is as old as computing and yet has gone completely by the wayside recently with the corporate monopolization of the internet.

    Good to see it making a comeback.

  • stevedidWHAT@lemmy.world
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    1 year ago

    We’re all guests in an apartment building with an open door policy in a village of apartment buildings.

    Help out your building owners with the utility costs if ya can, design some cool apartments for others to experience and visit, but most importantly: take care of your neighbors and commune with each other to grow a stronger community

  • irkli@lemmy.world
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    1 year ago

    Thanks OP. We have an opportunity to do things differently, and better.

    When I signed up on a mastodon instance winter of 22, I moved a couple times, when I settled down, I setup $5/mo to the site.

    When I signed up to lemmy.world, I did the same after a week.

    No ads! No spying, no coercion, no CEOs whims to extract profit from accumulated past collective work. Sure admins mods etc can become assholes – and we can move.

    Wikipedia’s innards can be icky at times, man politics around some pages is infuriating. GUESS WHAT. WE DONT EVEN GET TO DO THAT MUCH on a corporate site. Most Wikipedia.org pages operate just fine. There’s always someone “wrong on the internet” somewhere, we can choose where we put our energies.

    Reddit seemed incrementally better than most – up to the Troubles. But I just got lulled by the mostly great people there and the great conversations, but jarred awake, again, by the reminder than in reality, it was just another pump and dump deal. It was just taking longer than my attention span.

  • Dazza@lemmy.world
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    1 year ago

    One of my favourite things about early days Reddit was it’s growing community of positivity. There was actual encouragement to be nice to each other and subreddits were built around celebrating stuff.

    Negativity was downvoted into oblivion so you never saw that stuff on the All page and popular pages.

    I’m seeing the same thing with Lemmy right now and hope it continues long into the future. The lack of profiteering should really help with this.

  • quazar@lemmy.world
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    1 year ago

    To quote the first words of the old Dune movie:

    “A beginning is a very delicate time.”

    What we should all take responsibility for is the health and quality of the community. We should be more active citizens, instead of the passive “consumers” we’ve all been corporately groomed to be.

    I think more instances are the answer because this activity can’t be cheap. maybe Lemmy.world splits off into 2 or 4 instances. Lemmy1.world etc

    This dynamic will have to stabilize in costs. I don’t know what that looks like.

  • magnetosphere@lemmy.world
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    1 year ago

    Mostly what I feel is gratitude. Personally, I don’t have the skills, technical knowledge, or free time required to run even a small instance. I know I’m relying on the generosity of others, which makes me much more tolerant of delays, glitches, etc.

  • DrMango@lemmy.world
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    1 year ago

    While I understand what you’re getting at, users can be viewed as “the product” if they are contributing content (posts, comments, votes, and other forms of engagement) and “the customer” if they are consuming this content in any way.

    Without content or readers there would be no Lemmy, just like for Wikipedia with no editors or readers there would be no purpose for that site either. The terms “product” and “customer” aren’t intrinsically related to monetary value.